Partner Success

At Penji, we help college-level student support centers reach more students and operate more efficiently. This is relationship-focused work - we are constantly meeting with directors, coordinators, and tutors/advisors/coaches to ensure that they are on track to meet their goals (maximizing student visit #'s, sharing reports with campus, improving center design) and that the Penji platform is being used to it's full potential.

We are a rapidly growing startup (about to launch at 50 universities after 2 years) and quickly running out of bandwidth to provide the excellent service we pride ourselves on.

Basics of the role

  • Begins as a contract-based role of 20 hours per week; potential to evolve into a full-time opportunity by November 2021 (can remain contract if you'd like).

  • $20/hr - $30/hr on contract for contract period; $45K-$60K if hired full time.

  • Penji is a fully-remote team - work from anywhere!

  • Hours worked should be centered on the workday, but you'll have plenty of flexibility here.

  • Duties include:

    • Learning the ins and outs of the Penji platform by attending meetings with Penji cofounders

    • Independent meetings with customers to review results, discuss issues, make program changes, etc. Multiple meetings per week.

    • Email and phone support (admins, tutors, users, prospective clients)

    • Collaborate with Penji team on an expanding "Help Center" of support articles and videos

    • Listen to customers, understanding their day-to-day and bringing learnings back to our product team

  • Start date: ASAP!

Desired skills and background

  • College degree recommended but not required

  • Excellent communicator, both writing and verbal

  • Organized - don't miss emails, reply in a timely fashion

  • Fast learner, loves learning

  • Higher Ed background a plus; passion for education a must

  • Comfortable with technology - Slack, Zoom, other web-based services

To Apply
 

Please email ben.h@penjiapp.com with a resume and quick introduction - tell us why you're excited about the role.

Looking forward to meeting you!