Frequently Asked Questions

Is Penji GDPR and CCAP compliant?

Yes. Penji has focused on implementing secure coding practices, selecting robust providers to work with like Amazon Web Services, and establishing processes that lead to strong data security and privacy. We have a HECVAT ready for review and have never failed an IT security review.

Do you integrate with Google or Outlook?

Penji has integrations with both. New events will go to your calendar and we'll scan your calendar for conflicts before allowing new events to be booked.

How effective is Penji Support?

Support is an area we pride ourselves on. Launching with Penji means you'll get to know the cofounding team, have phone and email channels to reach our dedicated in-house support team, have unlimited admin trainings and live troubleshooting should you need it, and have your feature requests worked into our product roadmap.

How long does Penji take to set up?

For a multi-center launch with SSO and IT integrations, we recommend a minimum time of four weeks between "green light" and going live. For a single center with no IT integrations (using manual data uploads on your end), you can get set up and comfortable within 2 days!

Is Penji ADA compliant?

Yes - Penji has passed more than 50 rigorous ADA reviews at institutions of all types. We have necessary screen readers, color contrasts, alt text, and more. We have a VPAT ready to go and are compliant with WCAG 2.1 AA standards.

How many centers can use Penji?

Penji is designed to allow students to navigate the complex array of support resources on your campus. You can add as many centers as you want, of all types (advising, disability, new-student office, etc.) across our scheduling, communications, and data products.

Is Penji available on desktop as well as mobile?

Penji is available in both desktop (web application) and mobile formats. We began as a mobile-only product, and we believe we offer the best mobile experience available in the tutoring space. This leads to great student engagement!

How do video-based appointments work with Penji?

Penji has chosen to build out smooth integrations with top video providers like Zoom instead of building our own in-app video. Video appointments are automatically generated via your app of choice with links embedded into the Penji experience. This allows you to use your institutionally supported provider for sessions.

What drives Penji pricing?

We try to be transparent with pricing. It is primarily driven by "provider" count across the campus on the scheduling side (e.g. number of Coaches), and by student count on the communications side. We may modify your quote up or down based on any special factors including custom development work we may commit to.

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