FAQ

How do I book a session?

Our mobile app is the go-to for sessions, from exploring tutors to booking a session to paying your tutor. If you have any special requests, feel free to email contact@penjiapp.com to set something else up.

How does Penji work?

Penji is a mobile app on which college students can browse peer tutors from their school and request a time to meet. If the tutor accepts the session, the pair of students will meet in an on-campus location for the tutoring session. Payment is transacted via credit/debit card based on the # of minutes spent. All tutors at your school are a flat rate, listed in-app.

Is your app secure?

Penji uses Stripe to handle payment and card details, the single leading payment processor in the business. Large platforms like Lyft use Stripe, too.

How do you screen and train tutors?

We pride ourselves on our thorough screening and training process. We believe a human touch is important to building a strong community, and thus we interview every tutor that joins our app, looking for a passion for the subjects they teach and a true desire to help other students. Before this interview, we also perform an initial screening of a tutors’ transcript, looking for a a B+ or better in classes they’ll teach as well as above a 3.0 average GPA. 

Is Penji safe?

Absolutely. We restrict sessions to on-campus, public locations which are always populated with people. This negates almost all types of shady behavior. On top of that, we only allow users with a campus email address, setting a solid baseline for integrity and responsibility.

How do I begin a session?

Access session details from the upcoming sessions tab. This page allows you to chat with your teacher/learner, which will be useful for determining the exact meetup location. The “Start Session” button on this page will become active on the day of your upcoming session.

Can I trust Penji to keep my payment information safe?

Yes, you can. We use Stripe to handle all cards and transactions, a service trusted by other awesome companies like Lyft. All your data will be stored within Stripe's highly secure servers.