Yes. Penji has focused on implementing secure coding practices, selecting robust providers to work with like Amazon Web Services, and establishing processes that lead to strong data security and privacy.
Is Penji ADA compliant?
Yes - during our first launch at CU Boulder in Fall, we underwent and passed a “high-impact” ADA review.
Are there how-to resources I can share with remote students?
Yes, we have multiple pieces of documentation to help students understand how to use Penji in this remote setting, including PDF’s and video walkthroughs.
Is Penji available on desktop as well as mobile?
For booking and all learner/tutor interactions, Penji is a mobile-only platform for the short-term. We understand that some students do not have a smartphone and have established functional workarounds for these cases with our current partners. Our web platform is in development and will be ready for Fall and beyond. For administrator management and data viewing, we have a desktop-based “admin panel”.
How long does Penji take to set up?
If we use Penji now, for free, do I have to commit to paying later?
Nope! Feel free to use Penji as a stop-gap solution to continue service to your students. You can use these next ~6 months to establish your Fall and beyond game plan, which may or may not include Penji.
Is there a maximum number of tutors I can have on this free plan?
Not as of now. We’ll do our best to support as many schools in as full a capacity as possible.
What if our university doesn’t have a Zoom subscription?
This is no problem for 1-on-1 and drop-in, but does preclude you from hosting group sessions. For 1-on-1 and drop-in, tutors can use a personal Zoom account to host sessions in Penji. We recommend directing tutors to create an account for this purpose, using their @.edu email address.
How does Zoom-based drop-in tutoring work?
Penji has a mobile-based queue system that students and tutors both check in to from their respective apps. When a student checks in, they will see the # of tutors currently working for their class and an estimated wait time. When it is their turn, they receive a push notification on their phone and a meeting ID, which they will login to on desktop at zoom.us/join. This will be the tutor’s meeting room. From the tutor’s perspective, they check-in to the queue (each tutor has already been certified for certain courses by program administrators) and see a list of students waiting for help in classes. They open their Zoom room on the desktop and tap “Start Teaching” on the top student in the list and that student will join their Zoom room. Once complete, they do the same for the next student.
Do you have an integrated whiteboard feature?
Zoom has an integrated whiteboard feature built in that is quite effective. The meeting host can open it by pressing the green “Share” button then selecting “whiteboard”.
How does video-based tutoring work with Penji?
Videoconferencing is done through Zoom. Tutors sign-in to their Zoom accounts in Penji (can be a personal "Free" Zoom account or their university Zoom account should your university have a Zoom subscription). As sessions are scheduled between learner and tutor, the app generates a Zoom meeting with the Tutor as host, displaying the meeting ID to both parties for them to open on their desktop at the appropriate time (we recommend sessions be held on desktop, not mobile).
Private Tutoring FAQ
Can I trust Penji to keep my payment information safe?
Yes, you can. We use Stripe to handle all cards and transactions, a service trusted by other awesome companies like Lyft. All your data will be stored within Stripe's highly secure servers.
How do I begin a session?
Access session details from the upcoming sessions tab. This page allows you to chat with your teacher/learner, which will be useful for determining the exact meetup location. The “Start Session” button on this page will become active on the day of your upcoming session.
Is Penji safe?
Absolutely. We restrict sessions to on-campus, public locations which are always populated with people. This negates almost all types of shady behavior. On top of that, we only allow users with a campus email address, setting a solid baseline for integrity and responsibility.
How do you screen and train tutors?
We pride ourselves on our thorough screening and training process. We believe a human touch is important to building a strong community, and thus we interview every tutor that joins our app, looking for a passion for the subjects they teach and a true desire to help other students. Before this interview, we also perform an initial screening of a tutors’ transcript, looking for a a B+ or better in classes they’ll teach as well as above a 3.0 average GPA.
Is your app secure?
Penji uses Stripe to handle payment and card details, the single leading payment processor in the business. Large platforms like Lyft use Stripe, too.
How does Penji work?
Penji is a mobile app on which college students can browse peer tutors from their school and request a time to meet. If the tutor accepts the session, the pair of students will meet in an on-campus location for the tutoring session. Payment is transacted via credit/debit card based on the # of minutes spent. All tutors at your school are a flat rate, listed in-app.
How do I book a session?
Our mobile app is the go-to for sessions, from exploring tutors to booking a session to paying your tutor. If you have any special requests, feel free to email to set something else up.