Privacy Policy

Last Updated 6/5/24

Penji is a service built to improve the experience of seeking and receiving academic help offered by a college. We take our responsibility seriously as a provider for students and understand the importance of privacy and data protection in delivering our service.

We do our best to minimize the amount of information necessary to collect in providing value to our Users. In cases where student data, such as student emails, ID’s, names, and profile information such as biography, major, and picture are collected, we have established policies around data deletion and limit the areas in which this data is used. We do not, and will not, sell student data to any outside party, instead only using such data for the express purposes of improving the experience a student has in seeking out and interacting with resources around student support.

You can contact the Data Controller at

Full Privacy Policy

This Privacy Policy applies to your use of the Penji website ( and Mobile Application (“the Service”). This policy is part of Penji’s Terms of Service. By using our Service, you agree to both our Terms of Service and this Privacy Policy; if you do not agree, please do not use the Service.

Penji reserves the right to update and change the Privacy Policy from time to time without notice. When changes are made, Penji will make a new copy of the Privacy Policy available at the Website. We will also update the “Last Updated” date at the top of the Policy. Any new features that augment or enhance the current Service, including the release of new tools and resources, shall be subject to the Privacy Policy. Continued use of the Service after any such changes shall constitute your consent to such changes.

What Data We Collect

We collect personal and non-personal data from you when you use our Services. Personal Data is data that includes a personal identifier like your name, email or address, phone number, IP address or device identifier, or is data that could reasonably be linked back to you. It also may include demographic information, geolocation information, educational information, or commercial information as described below.

You need to have an account to use Penji. You can create an account on Penji as a student seeking tutoring, a tutor providing tutoring, or an administrator managing their program in Penji.

For tutoring centers and university partners (“Clients”)

All account information for our Clients is held in strict confidence.

We do not sell or share your information with anyone. We only collect information like your name, email address, mailing address, and phone number so we can provide the services described on our website.

Data you load into the Penji service is yours.  We will only use this data to deliver the services provided by our system as described on the website. Other than that, we do not sell, rent, share or use any information you upload to the system.

From learners and tutors ("Users"):

You can choose to share additional information with us, such as an updated email address, phone number, work experience, resume and transcript, and answers to questions about your interests and activities that will be covered by this Privacy Policy and our Terms of Service. You can also share this information by updating your profile, uploading documents that include personal information, or answering questions or surveys we email you or present to you on the Services. We will not use your phone number to send any commercial or marketing messages to you. Profile data that you choose to upload to the system may be displayed to other Penji Users from time to time, but is not broadly available to Penji Users.

We do not sell or share your information with anyone. The data collected is for the express use of delivering the services we provide for our university partners and the students using those services.

Penji collects usage data, such as info on tutoring appointments scheduled, and user communications, such as topics requested for tutoring and chat messages between users. User communications are stored for the purpose of displaying this data in-app, essential to the proper functioning of our chat system, and individual messages are only reviewed in extreme circumstances.

Usage and log data:

When you visit the Site, we log and store your IP Address and technical information about your visit like your browser type and how you progressed through the Site, where you abandoned it, etc. (“Usage Data”). We can use your IP address to determine your general location.

Mobile data:

When you use the Penji mobile app, we collect analytic information about your device, such as IP address, OS version, and clickstream.

Methods of Processing

The Data Controller processes the Data of Users in a proper manner and shall take appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data.

The Data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to the Data Controller, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of the site (administration, sales, marketing, legal, system administration) or external parties (such as third party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by the Owner. The updated list of these parties may be requested from the Data Controller at any time.

Retention time

The Data is kept for the time necessary to provide the service requested by the User, or stated by the purposes outlined in this document, and the User can always request that the Data Controller suspend or remove the data.

The rights of Users

Users have the right, at any time, to know whether their Personal Data has been stored and can consult the Data Controller to learn about their contents and origin, to verify their accuracy or to ask for them to be supplemented, cancelled, updated or corrected, or for their transformation into anonymous format or to block any data held in violation of the law, as well as to oppose their treatment for any and all legitimate reasons. Requests should be sent to the Data Controller at the contact information set out above.

Data Privacy

We expand upon our data collection and usage in the Penji data privacy policy.

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